Maison · No. 09 · Shipping & policy
Honest cure times. Honest dates.
Unopened, unused bars within 14 days of receipt: full refund, no questions. Email bonjour@vamoure.com with your order reference and we'll send a prepaid return label. Refunds post within 3 business days of the bar landing back at the bench.
If a bar arrives broken, melted, or otherwise unhappy, photograph it and email the same address. We'll ship a replacement that day at no charge — no need to return the original.
We can't accept returns on opened bars for hygiene reasons. If something is wrong with a bar you've started using — scent off, lather wrong, anything — write to us anyway. We'll make it right.
We pack on Wednesday mornings. If you need to change or cancel an order, email before noon Eastern on Wednesday and we'll catch it. After that, we'll process the change as a return once you receive the package.
Mistakes happen. If you spot a typo in your shipping address, write to us within an hour of placing the order and we'll fix it before packing.
Include a note in the order's notes field and we'll write it by hand on a small card tucked into the package. Gift orders ship without the price displayed on any paperwork.
We’d rather under-promise and have you delighted than the opposite.
Read the FAQ →